Associate, Customer Service

About the Role

This is a full-time, on-site role for a Customer Support Representative at Arata in New Delhi. The role involves serving as the primary point of contact for customers, addressing inquiries, resolving issues, and offering guidance on products.

Key Responsibilities

• Provide exceptional customer support via phone, email, and live chat, ensuring timely and accurate responses.
• Utilize Shopify to assist customers with order tracking, product information, returns, exchanges, and account management.
• Collaborate with warehouse and logistics teams to resolve shipping issues.
• Maintain comprehensive knowledge of product offerings to answer questions and make recommendations.
• Identify and escalate unresolved customer issues to the Customer Service Manager.
• Document interactions in the customer relationship management (CRM) system and keep accurate records.
• Collaborate with marketing and sales teams to communicate promotions and new product launches.
• Assist in developing and implementing best practices for customer service operations, contributing to team training and knowledge sharing.

Requirements & Tech Stack

• Shopify platform experience
• CRM systems and other customer service tools

Qualifications

• Previous experience in a customer service role, preferably in an e-commerce environment.
• Freshers / 2-3 years experience preferred.
• Strong written and verbal communication skills with an emphasis on customer engagement and relationship building.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Excellent problem-solving skills and a solution-oriented mindset.
• A team player with a positive attitude.