Operations Executive, UK Timezone
EduMetrix Limited
Wayanad, Kerala, India0–2 yrs1h agovia LinkedIn
Company: EduMetrix Limited
About the Role
EduMetrix is an EdTech company providing personalized, one-to-one online tutoring to students across international markets. We are looking for a responsible, organized, and proactive Operations Executive to manage our day-to-day UK operations and ensure smooth coordination between students, parents, and tutors.
Key Responsibilities
- Manage daily tutoring operations for the UK market.
- Coordinate tutor availability, student schedules, and class bookings.
- Monitor class attendance, cancellations, and rescheduling.
- Coordinate trial classes and follow up on parent feedback.
- Communicate with parents, students, and tutors regarding operational matters.
- Maintain accurate student records, tutor databases, and class schedules.
- Track pending tasks and ensure timely follow-ups.
- Prepare daily and weekly operational reports.
- Identify operational issues and coordinate their resolution with the team.
- Work with the internal team to improve service quality and customer experience.
Requirements & Tech Stack
- 0–2 years of experience in operations, customer support, scheduling, or coordination.
- Strong written and verbal English communication skills.
- Good organizational skills and attention to detail.
- Proficiency in Google Sheets, Microsoft Excel, and email communication.
- Ability to multitask and work independently in a remote environment.
- Strong ownership, problem-solving, and follow-up skills.
- A reliable internet connection and a suitable work-from-home setup with a Laptop.
- Willingness to work from 3:00 PM – 12:30 AM IST.
Preferred Experience
- Experience in EdTech / Customer care / Front Desk.
- Experience coordinating with international clients.
- Familiarity with UK education systems, including GCSE and A-Levels.