Customer Service Executive

About the Role

Customer Service Executive for a Retail Platform in Mumbai.

Key Responsibilities

• Manage outbound and inbound calls in line with defined processes and workflows.
• Engage with customers in a clear, professional manner to provide information, address queries, and ensure timely follow-ups.
• Address customer concerns with empathy and professionalism, escalating issues when necessary.
• Adhere to approved call scripts, compliance requirements, and quality benchmarks.
• Collaborate with internal teams to enable prompt and effective issue resolution.
• Consistently meet assigned daily and weekly calling volumes and performance targets.

Qualifications

• Any Graduate.
• Experience up to 0-1 years in customer-facing roles.
• Strong verbal communication and active listening abilities.
• Confident, calm, and professional call-handling skills.
• Effective, persuasive, and negotiation capabilities.
• Clear pronunciation with a neutral or adaptable accent.
• High ownership and learning mindset.

Tech Stack & Preferred Skills

• English and Hindi proficiency required.
• Kannada proficiency is a plus.