Receptionst

Key Responsibilities

• Answer and manage incoming phone calls, emails, and online inquiries
• Welcome and assist customers, clients, visitors, and business partners through virtual communication channels
• Provide accurate information about company services, departments, and general inquiries
• Direct incoming calls and requests to the appropriate departments or team members
• Schedule appointments, meetings, and virtual conferences
• Manage calendars and coordinate meeting arrangements
• Maintain accurate communication logs and administrative records
• Respond to routine inquiries professionally and in a timely manner
• Assist with preparing, organizing, and distributing documents and correspondence
• Maintain digital filing systems and update internal databases
• Coordinate meeting reminders and follow up on scheduled appointments
• Handle incoming and outgoing correspondence
• Assist with general administrative and clerical duties
• Maintain a professional and welcoming communication style
• Support customer service activities and resolve basic inquiries when possible
• Coordinate with internal departments to ensure requests are handled efficiently
• Handle confidential company and customer information responsibly
• Monitor appointment schedules and ensure timely communication
• Assist with office coordination and administrative workflow improvements
• Perform other reception and administrative duties as assigned

Requirements & Tech Stack

• English (excellent written and verbal communication skills)
• Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace
• Familiarity with online calendars, scheduling platforms, and video conferencing tools
• Ability to manage multiple inquiries and administrative tasks simultaneously
• Strong attention to detail and accuracy
• Good problem-solving and communication skills
• Ability to remain calm and professional when handling challenging inquiries
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently and collaborate effectively with remote teams
• Dependable, adaptable, and willing to learn new systems and procedures
• Reliable internet connection and a suitable home office setup

Qualifications

• Entry-Level / Junior candidates are welcome to apply
• 0–3+ years of experience in reception, customer service, administration, hospitality, or a related field
• A high school diploma or equivalent is required
• Friendly, professional, and customer-oriented attitude
• Strong telephone etiquette and interpersonal skills
• Excellent organizational and time-management abilities
• Based in Canada and legally authorized to work in Canada
• Able to work effectively in a fully remote environment