Patient Service Representative (PSR)

About the Role

Patient Service Representative (PSR) - Radiology Clinic at Aurora Health Care.

Key Responsibilities

• Greets patients and visitors; responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients:
• Obtains demographic and insurance information.
• Verifies insurance coverage.
• Collects co-pays, deductibles, and previous balances.
• Posts payments.
• Updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions.
• Provides accurate, detailed information regarding test preparations, patient arrival times, and directional information.
• Updates insurance and financial responsibility data when changes occur; communicates updates to patients as appropriate.
• Ensures insurance and patient information is complete and accurate, applying knowledge of government and third-party payer requirements.
• Identifies, reports, and resolves registration problems to appropriate individuals and departments.
• Monitors patient flow to ensure efficient and courteous care.
• Offers assistance to patients, including arranging transportation, providing directions, and locating wheelchairs.
• Performs visit closure:
• Checks out patients after visits.
• Schedules follow-up appointments.
• Provides patients with visit summaries.
• May file, retrieve, and/or deliver patient information and/or records.
• Completes required forms and documentation.

Requirements & Tech Stack

• Intermediate computer skills:
• Experience using personal computers.
• Microsoft Office or similar applications.
• Electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.

Qualifications

• High School Graduate.
• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills: Ability to effectively communicate with a variety of patients, staff, and physicians.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions.
• Ability to sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with a strong attention to detail and accuracy.

Licensure, Registration, And/Or Certification

• None Required.

Physical Requirements And Working Conditions

• Exposed to a normal medical office environment; may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.