Customer Service or Retail Sales Floor Support

About the Role

Nordstrom Rack is seeking team members to thrive in a fast-paced, high-energy environment, contributing to a welcoming and inclusive atmosphere for all customers. Roles are available in the Sales department.

Key Responsibilities

• Ensure the sales floor stays "runway ready," sized, and filled through re-merchandising and straightening.
• Assist customers with various transactions across in-store, online, and mobile platforms.
• Operate a point-of-sale system.
• Handle bagging of items of all sizes, including bulky and sometimes heavy items.
• Create a smooth fitting room experience by greeting, assisting customers, and sorting/returning clothing.
• Maintain a clean and clutter-free customer experience by sorting and returning clothing to the sales floor.
• Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise, and asset protection standards.
• Promote initiatives like the Nordstrom Rewards program.
• Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner, following quality standards.
• Prepare and ship customer orders following quality, packing, and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, including setting up special events, organizing backrooms, markdowns, and relocating store fixtures.

Requirements & Tech Stack

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Proficiency with point-of-sale systems.
• Proficiency with inventory management systems.
• Familiarity with in-store, online, and mobile transaction platforms.

Physical Requirements

• Continuous movement for 6-8 hours per shift.
• Frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
• Regularly lift items weighing up to 10 pounds.
• Occasionally lift items weighing up to 25 pounds.
• (Stock and Fulfillment Only): Frequently lift and carry up to 25 pounds.
• (Stock and Fulfillment Only): Occasionally lift and carry up to 50 pounds.

Pay & Benefits

• Pay Range: $17.05 - $17.75 Hourly
• Benefits include:
• Medical/Vision, Dental, Retirement, and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401k options.
• Holidays.
• This position may be eligible for performance-based incentives/bonuses.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.