Infra Tech Support Practitioner Copy 01
Accenture in India
Gurugram, Haryana, IndiaFresher3d agovia LinkedIn
About the Role
- Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
- Develop expertise in Service Desk Management.
- Foster a collaborative environment where learning and contribution are valued.
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish and maintain disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices in alignment with organizational policies.
Requirements & Tech Stack
- Service Desk Management
- Problem solving
- Communication skills
- Incident management
- Customer service
- Data management
- Disaster recovery
- Data retention
Qualifications
- Bachelor's Degree in relevant field of studies.
- Beginner proficiency in Service Desk Management.
- Advantageous to have prior experience in relevant related skills.
- Beginner proficiency in problem solving.
- Beginner proficiency in communication skills.
- Beginner proficiency in incident management.
- Beginner proficiency in customer service.
- Beginner proficiency in data management.