Co-op Program Coordinator

Wentworth Institute of Technology

Key Responsibilities

• Front Office & Constituent Services
• Serve as the primary point of contact for all Co-op Advising drop-in, phone, and email inquiries.
• Answer and manage the Co-ops & Careers main phone line and shared email account.
• Provide first-line support for day-to-day co-op system questions and issues.
• Coordinate room reservations and staff calendar scheduling.
• Maintain an organized and welcoming front office environment; monitor office supply inventory and place orders.
• Submit and follow up on Physical Plant/Facilities requests.
• Student Employee Supervision
• Recruit, hire, onboard, and train Office Assistant student employees.
• Develop and manage student employee schedules.
• Assign and oversee student worker projects.
• Serve as the primary liaison between student employees and Co-op Advising, Employer Relations, and IAC Operations staff.
• Co-op Program Support
• Coordinate and own the operational setup of each co-op cycle.
• Maintain co-op cycle calendars and coordinate updates to system settings, automated messages, and related student-facing communications.
• Coordinate the alignment of co-op cycle dates and deadlines with the academic calendar, advising communications, and student-facing resources.
• Monitor co-op documentation requirements and deadlines.
• Maintain accurate records of co-op program participation, documentation status, and student and employer contacts.
• Coordinate recurring operational processes and deadlines.
• Maintain current co-op program resources, reference materials, and procedural documentation.
• Career Education & Employer Relations Support
• Assist with the coordination and administration of career education workshops, employer facing events, orientations, and related programming.
• Support event logistics, including system setup, registration, attendance tracking, space reservations, and participant communications.
• Develop and maintain working knowledge of employer-facing processes, co-op recruiting timelines, and events.
• Support employer recruiting activities and external engagement opportunities.
• Partner to support event communications, promotional materials, and the distribution of program information.
• Operations & Communications
• Serve as a key operational partner in the execution of departmental communications, technology-supported processes, resource management, and operational initiatives.
• Prepare and distribute established student-facing co-op communications.
• Support the maintenance of accurate and timely student-facing information across departmental platforms.
• Follow established departmental standards for communications, system-generated messages, digital resources, and documentation.
• Contribute to process documentation and continuous improvement efforts.
• Participate in ongoing training and professional development.

Requirements & Tech Stack

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Comfort learning new systems and platforms.
• Experience working with platforms such as SharePoint, 25Live, Symplicity, Slate, or similar student and career services technologies. (Preferred)

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong verbal, written, interpersonal, and communication skills.
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced, people-facing environment.
• Strong organizational skills, attention to detail, dependability, and follow-through.
• Ability to work effectively and collaboratively with individuals of diverse backgrounds.
• Ability to exercise sound judgement, resolve routine inquiries independently, and recognize when to escalate complex issues.
• Prior experience supervising, training, or leading others, including student employees. (Preferred)
• 0-2 Years of experience in Higher Education, student services, office coordination or an administrative support setting. (Preferred)
• Experience coordinating programs, events, or recurring operational processes. (Preferred)

Application Material

• Cover letter
• Current resume