Sales and Reservations Associate

Company: Narwar Lakefront Resort (Lions Group | Lions Retreats & Resorts)

Location: Lion Tower, Head Office, Bhopal

Employment Type: Full Time

Key Responsibilities

• Handle room reservations, booking enquiries, and guest requests across resort properties.
• Manage incoming calls and provide guests with accurate information about room categories, packages, tariffs, and availability.
• Maintain daily booking logs, reservation records, and enquiry trackers.
• Follow up on enquiries and convert potential leads into confirmed bookings.
• Coordinate with resort teams to ensure smooth booking confirmations and guest arrivals.
• Assist front desk teams with reservation-related queries and operational coordination.
• Track booking status, cancellations, modifications, and pending payments.
• Ensure timely and professional communication with guests and travel partners.

Requirements & Tech Stack

• Good communication and interpersonal skills.
• Basic computer knowledge and proficiency in MS Excel.
• Strong organisational skills and attention to detail.
• A customer-oriented attitude and a willingness to learn.

Qualifications

• Previous experience in hotel reservations, front office, or sales will be preferred.
• Freshers with the right attitude may also apply.