Patient Growth Specialist

About the Role

Oak Street Health, part of CVS Health, is seeking an Outreach Executive I to join their team. The role involves developing relationships within the community to engage Medicare seniors and encourage them to become patients of Oak Street Health. This position works closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth.

Key Responsibilities

• Sales
• Generating leads by engaging Medicare seniors through event execution and local community outreach.
• Maintaining knowledge of internal sales systems and marketing programs through scheduled meetings.
• Prospecting and cold calling assigned prospects and new leads.
• Nurturing prospective patients and prospecting for new patients via email, phone, and networking.
• Collaborating with Community Relationship Managers (CRM), other Outreach Executives (OEs), and Outreach Managers/Directors to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management
• Maintaining consistent touchpoints with prospects to drive new patient growth.
• Capturing and recording customer information and sales activity into the Customer Relationship Management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team regarding patient inquiries.
• Resolving concerns and complaints from new prospects and patients by understanding issues or directing them to appropriate Oak Street employees.
• Other duties as assigned.

Requirements & Tech Stack

• Sales and/or healthcare experience is a plus.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served (where necessary).
• US work authorization.
• Ability to quickly connect and influence people.
• Comfort navigating external barriers to create positive experiences.
• Ability to manage priorities simultaneously.
• Team player contributing to overall team effectiveness.
• Experience with a Customer Relationship Management (CRM) system.

Qualifications

• Ability to quickly connect and influence the right people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.

Anticipated Weekly Hours: 40

Time Type: Full time

Typical Pay Range: $18.50 - $38.82 per hour

This position is eligible for a CVS Health bonus, commission or short-term incentive program.

This full-time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.