Inside Sales Representative

About the Role

Arrow Exterminators is seeking a full-time Inside Sales Representative to sell additional services to existing and former customers via phone. This role also involves providing administrative support to service centers, including answering phones, scheduling services, and managing payment data.

Key Responsibilities

• Sell additional services to existing and former customers by phone.
• Provide administrative support to service centers.
• Answer phones.
• Schedule services.
• Manage payment data.
• Introduce and educate customers on beneficial services.
• Enroll customers in services.
• Partner with Outside Sales by generating leads and appointments through telephone conversations.
• Work lead-generating programs created by the corporate Inside Sales Department.
• Document customer interactions and call activity in the customer relations management system.
• Answer inbound calls for scheduling, billing, or problem resolution.

Requirements & Tech Stack

• Exceptional customer service skills.
• Ability to meet daily call volume standards.
• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams.
• Ability to pass internal technical exams.
• Willingness to work a 40-hour (minimum) work week.
• Willingness to work minimal overtime as needed.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience (preferred).

This position earns an hourly rate plus commissions.