BPO Executive
The Manipal Group
Chennai, Tamil Nadu, IndiaFresher2h agovia LinkedIn
About the Role
Seeking a dedicated BPO Executive to join our team in Tamil Nadu. This role is crucial in ensuring customer satisfaction and maintaining the quality of service provided.
Key Responsibilities
- Engage with customers through voice and non-voice channels, addressing inquiries and providing solutions in a timely manner.
- Maintain a high level of professionalism and customer service during all interactions.
- Collaborate with team members to improve processes and enhance customer experience.
- Document customer interactions and feedback accurately in the system.
- Participate in training sessions to improve skills and knowledge related to the BPO industry.
Requirements & Tech Stack
- Familiarity with BPO processes, including voice and non-voice operations.
- Basic computer skills and proficiency in using customer service software.
Qualifications
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving skills and a customer-oriented mindset.