Member Experience Associate, Street Team

About the Role

The Street Team Member is responsible for building partnerships with local businesses, running promotional tables, and representing Retro Fitness at community events. You will be the face of the club out in the community, creating a welcoming and energetic first impression for prospective members.

Key Responsibilities

• Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
• Staff promotional tables at high-traffic areas and events to attract new members.
• Represent the gym at community events, festivals, and local gatherings.
• Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
• Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
• Deliver exceptional customer service – both in person and via follow-up – to ensure every lead feels valued.
• Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.

Requirements & Tech Stack

• Limitless energy and ability to multitask.
• Positive and upbeat personality with great communication skills.
• Community-building skills.
• Ability to follow up on leads.
• Passion for connecting people to fitness.
• Member experience oriented.
• Punctual, responsible, and detail-oriented.

Qualifications

• A deep-down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers, and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Dress Code: Company staff shirt, khaki pants or black athletic pants, and sneakers. No boots, heels, or sandals. Must be well-groomed and neat.