HR Service Delivery New Associate

About the Role

HR Service Delivery New Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Key Responsibilities

• Act as a subject matter expert for Time & Attendance processes, including timesheet validation, attendance exceptions, overtime, shift management, and leave administration.
• Independently manage complex attendance discrepancies, escalations, and recurring issues, ensuring timely and accurate resolution.
• Review and validate attendance and timekeeping data to ensure payroll inputs are complete and accurate.
• Coordinate with HR, payroll, operations, employees, and management to resolve critical or high-impact attendance issues.
• Analyze attendance trends, identify root causes of recurring errors, and implement corrective and preventive actions.
• Support attendance adjustments, exception approvals, and audit requirements in accordance with established policies and controls.
• Monitor SLAs, quality metrics, productivity, backlogs, and turnaround times; take proactive action to address gaps.
• Prepare and review operational reports, reconciliations, dashboards, and management updates.
• Provide process guidance, knowledge transfer, and on-the-job coaching to team members.
• Review work outputs and support quality checks to ensure process accuracy and compliance.
• Identify process improvement opportunities, standardize procedures, and contribute to automation initiatives.
• Support internal and external audits by maintaining accurate documentation, evidence, and audit trails.

Role Context

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Case Management - Workday Talent Management

Qualifications

• Any Graduation