Clinic Service Representative Family Practice

About the Role

Under general supervision, follows standard operating procedures for all patient registration activities.

Key Responsibilities

• Patient reception
• Face-to-face check in and check out
• Preregistration
• Insurance verification
• Cash collections
• Chart reconciliation
• Patient discharge
• Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
• Discusses with patients their general financial responsibilities and connects the patient with the Customer Service Center at the Corporate Business Office.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).

Qualifications

• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.