Collections Associate

Location: Bangalore

Shift: 24x7 Rotational Shifts (Including Night Shifts)

Key Responsibilities

• Manage assigned Accounts Receivable portfolio.
• Contact customers through calls and emails for overdue payments.
• Secure payment commitments and follow up on outstanding invoices.
• Investigate and resolve invoice disputes, deductions, and payment-related queries.
• Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.
• Maintain collection notes and update collection systems regularly.
• Conduct account reconciliations and payment tracking.
• Escalate delinquent accounts as per collection strategy.
• Meet collection, aging, and productivity targets.
• Prepare collection reports and support cash flow objectives.

Requirements & Tech Stack

• Minimum 1 year experience in B2B Collections / Accounts Receivable.
• Experience following up with customers on overdue invoices through calls and emails.
• Account Receivable (AR) and Order-to-Cash (O2C) process knowledge.
• Query Resolution and Dispute Management.
• Payment Collection and Promise-to-Pay (PTP) Management.
• Customer Account Maintenance and Relationship Management.
• Invoice Reconciliation and Payment Application.
• Excellent Verbal and Written Communication Skills.
• Strong Negotiation and Follow-up Skills.

Good to Have Skills

• CRM Understanding.
• Excel Reporting & Analysis.
• VLOOKUP, Pivot Tables.
• Analytical & Problem-Solving Skills.
• Billing and Cash Application Knowledge.
• DSO Reduction Exposure.
• Dispute Resolution Experience.

Qualifications

• Graduate in Commerce, Finance, Accounting, Business Administration or related discipline.
• B.Com graduates preferred.
• Exposure to B2B Collections environment preferred.