User Support, FX Advanced Specialist

About the Role

Bloomberg seeks an FX Advanced Specialist to provide high-level support for sell-side and buy-side clients, influencing usage patterns, ensuring accurate responses to analytics inquiries, gathering feedback, and mentoring new employees. This role involves delivering knowledgeable front-line support and proactive services, partnering with Sales teams on campaigns and trainings, and assisting with stakeholder projects.

Key Responsibilities

• Address complex client questions in real-time and ensure the best user experience for Bloomberg Terminal clients.
• Build and maintain relationships with the FX market and workflows community through visits and training.
• Participate in region-wide usage campaigns to solidify customer base and create cross-sell/up-sell opportunities.
• Partner with Sales on technical aspects of the sales process to facilitate deal closures.
• Collect and act upon client product feedback to drive its development.
• Attend product release calls to quickly learn and teach new products to peers and clients.
• Conduct training for new hires on basic market concepts and related Bloomberg functionality.
• Develop other Advanced Specialists in the region.
• Create and maintain documentation and training content for external clients and internal colleagues.
• Continuously increase product knowledge and relevant skill-sets.

Requirements & Tech Stack

• A strong understanding of FX to act as a subject matter expert.
• A good understanding of trading workflows.
• Willingness to learn complex business and technology processes and contribute to their evolution.
• Ability to work independently and as part of a team, with self-motivation.
• Ability to interact and effectively communicate with clients and internal groups.
• Excellent understanding of customer service.

Qualifications

• Experience in building strong customer relationships.