Call Center Representative

About the Role

Mt. Pleasant Window & Remodeling Co. is seeking a motivated, confident, and goal-oriented Call Center Representative to join their in-person call center team in Export, PA. This is a Full-Time, On-Site position.

Key Responsibilities

• Make a high volume of outbound calls to prospective customers.
• Introduce and promote home improvement products and services.
• Generate and schedule qualified appointments for sales representatives.
• Set appointments for windows, doors, roofing, siding, baths, and shower projects.
• Ask effective questions to understand homeowners’ needs and determine project interest.
• Qualify leads and gather accurate customer and project information.
• Use persuasive communication techniques to overcome objections and secure appointments.
• Follow established call scripts and proven appointment-setting processes.
• Meet or exceed daily, weekly, and monthly call and appointment goals.
• Accurately document customer interactions and update information in the CRM system.
• Maintain a positive, professional attitude while handling rejection and high call volumes.
• Communicate effectively with the sales team regarding scheduled appointments and customer needs.
• Consistently represent Mt. Pleasant Window & Remodeling Co. in a professional manner.

Requirements & Tech Stack

• Comfortable making a high volume of outbound calls.
• Basic computer skills and familiarity with CRM systems.

Qualifications

• Previous experience in call center, telemarketing, appointment setting, sales, or customer service preferred.
• Proven ability to meet or exceed performance goals.
• Excellent verbal communication and interpersonal skills.
• Confident and comfortable speaking with customers over the phone.
• Strong persuasion, objection-handling, and relationship-building skills.
• Ability to remain positive, motivated, and professional when faced with rejection.
• Highly organized with strong attention to detail.
• Self-motivated and able to work independently while contributing to a team environment.
• High school diploma or equivalent required.
• Additional education or experience in sales or marketing is a plus.

Compensation & Benefits

• $17.00 per hour
• Weekly performance bonuses - earn up to $300+ per week
• Health, Dental, Vision, Life insurance
• 401(k) plan - Matching
• Paid time off
• Paid Training
• Advancement and growth opportunities based on merit and performance
• Stable employment with a company that has been serving Western Pennsylvania for 50+ years
• Supportive, team-oriented work environment