Customer Success & Retention Intern

About the Role

At Openleaf, we're building a unified logistics platform that helps e-commerce brands manage shipments, integrate with couriers, and fulfill orders from a single dashboard. We're looking for a proactive and responsible Customer Success & Retention Intern to work with our team to improve client relationships, resolve customer concerns, and help reduce client churn.

Key Responsibilities

• Regularly connect with existing clients to understand their experience with Openleaf.
• Follow up with inactive clients and identify why they have reduced or stopped using our platform.
• Identify customers at risk of churning and proactively address their concerns.
• Coordinate with the technical team to get client issues resolved.
• Help onboard clients and improve product adoption.
• Collect client feedback and identify opportunities to improve our product and services.
• Maintain client engagement records and track follow-ups.
• Assist in win-back initiatives to bring back clients who have stopped using Openleaf.

Qualifications

• Excellent communication and interpersonal skills.
• A proactive attitude and willingness to take ownership.
• Strong follow-up, organizational, and problem-solving skills.
• Comfort speaking with clients over calls and messages.
• An interest in startups, SaaS, e-commerce, or logistics.
• Previous experience is not mandatory. We're looking for someone willing to learn and get things done.

What you'll gain

• Hands-on experience working directly with a startup founder.
• Exposure to B2B SaaS, e-commerce, and logistics technology.
• Practical experience in customer success, account management, and client retention.
• The opportunity to make a measurable impact on business growth.

Location

• Thane

Position

• Paid Internship