Infra Tech Support Practitioner Copy 03

About the Role

• Discover the opportunity to build knowledge and support the team while participating in problem-solving discussions.
• This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued.
• Join us in creating a positive impact and growing your skills in an encouraging setting.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Implement and uphold data retention practices to ensure compliance and reliability.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Beginner proficiency in problem-solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in process improvement.
• It is advantageous to have prior experience in relevant related skills.