Associate Consultant, Azure
SoftwareOne
Gurgaon, Haryana, India0–2 yrs6m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- AzureTroubleshootingNetworkingActive DirectoryWindowsCustomer service
- Work
- On-site in Gurgaon
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting8%Azure5%Networking2%of 98 similar fresher jobs posted in India this week
- Listed
- 7 Nov 2026 · still open
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About the Role
- Manage incidents and service requests in line with customer expectations and service level agreements.
- Act as a trusted technical advisor, supporting customers across Azure and Microsoft 365 platforms.
- Contribute to service excellence and operational success.
Key Responsibilities
- Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
- Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
- Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
- Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
- Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
- Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
- Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
- Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
- Coach and mentor junior team members by sharing best practices and technical knowledge.
- Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.
Requirements & Tech Stack
- Experience supporting and administering Microsoft Azure and Microsoft 365 environments in a customer-facing technical role.
- Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft 365 administration.
- Hands-on experience supporting Azure services including Monitoring, Log Analytics, Backup, and Networking.
- Understanding of identity and access management, authentication, cloud security, and hybrid cloud environments.
- Knowledge of Active Directory, Windows Server administration, and core infrastructure technologies.
- Strong analytical, troubleshooting, communication, and customer service skills.
- Ability to work effectively in a collaborative global team.