Customer Support Executive

About StayoIndia

StayoIndia is a curated accommodation discovery and booking platform specializing in long stays, monthly rentals, and comfortable homestays across India.

Role Overview

We are looking for enthusiastic and customer-oriented individuals to join our team as Guest Relations & Booking Executive Interns. The role primarily involves handling customer enquiries through WhatsApp and phone calls, understanding guest requirements, explaining property details, suggesting suitable accommodation options, and following up with potential guests to convert enquiries into confirmed bookings. This is a completely remote opportunity.

Key Responsibilities

• Handle incoming customer enquiries through WhatsApp and phone calls.
• Understand guest requirements, including location, budget, duration of stay, and accommodation preferences.
• Explain property details, amenities, pricing, availability, and other relevant information to potential guests.
• Suggest suitable properties based on guest requirements and preferences.
• Follow up with interested customers and maintain regular communication until booking confirmation.
• Assist guests throughout the enquiry and booking process.
• Coordinate with the internal team and property partners to obtain accurate property information and resolve customer queries.
• Maintain enquiry records and follow-up updates.
• Focus on converting genuine enquiries into successful bookings while ensuring a positive guest experience.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Confidence in speaking with customers over phone calls.
• Comfortable handling customer conversations on WhatsApp.
• Good interpersonal and convincing skills.
• Customer-oriented approach with patience and a problem-solving attitude.
• Basic computer skills and familiarity with Google Sheets, WhatsApp, and other digital tools.
• Ability to manage multiple enquiries and follow-ups efficiently.

Qualifications

• Prior experience in sales, customer support, hospitality, or telecalling is an added advantage, but freshers are welcome.

What We Offer

• 100% Remote Work – Work from anywhere.
• Flexible Full-Time and Part-Time opportunities.
• 3-month internship program.
• Monthly stipend of up to ₹5,000 + performance based incentives.
• Pre-Placement Offer (PPO) based on performance.
• Hands-on experience in customer relationship management, hospitality, and sales.
• Opportunity to work with a growing accommodation and travel platform.

Open Positions: 3–4