Information Technology Technical Support

About the Role

We are seeking a proactive Junior IT Support & Digital Services Associate to provide remote technical support and assist with client IT administration, website maintenance, and digital design. You will troubleshoot technical issues, manage support tickets, maintain documentation, and assist with user onboarding and offboarding. The role also includes supporting cloud applications, business phone systems, email security, software licensing, and digital assets.

Key Responsibilities

• Administer Microsoft 365 environments, including user accounts, licences, mailboxes, and permissions.
• Manage Google Workspace users, passwords, licences, email groups, security settings, and onboarding/offboarding.
• Use Excel, Word, and Outlook for reporting, tracking, documentation, and client communication.
• Configure and support RingCentral users, phone numbers, call routing, and SMS settings.
• Manage support tickets in Autotask PSA from assignment through troubleshooting, resolution, and closure.
• Maintain accurate client documentation, configurations, setup instructions, and securely stored credentials in IT Glue.
• Monitor email security tools, review alerts, and assist with spam and phishing-related issues.
• Monitor device health and assist with remote troubleshooting and proactive maintenance.
• Assist with website development and updates using Visual Studio Code and GitHub.
• Create and update digital assets using Figma, Canva, and Photoshop.
• Coordinate software purchasing, licence allocation, renewals, and subscription tracking.
• Escalate complex issues appropriately and keep clients informed of progress.

Requirements & Tech Stack

• Basic knowledge of operating systems, networking fundamentals, cloud applications, and common business software.
• Microsoft 365
• Google Workspace
• RingCentral
• Autotask PSA
• IT Glue
• Visual Studio Code
• GitHub
• Figma
• Canva
• Photoshop

Qualifications

• Excellent spoken and written English is mandatory.
• Strong troubleshooting, problem-solving, organisational, and customer-service skills.
• Ability to follow procedures, document work accurately, and manage multiple priorities.
• Awareness of cybersecurity practices and responsible handling of confidential information.
• Ability to work independently and collaborate effectively in a remote environment.
• A degree or diploma in IT, Computer Science, or a related field, or equivalent practical knowledge.
• Exposure to IT support tools, website development, or digital design is an advantage.
• Remote Working: Reliable internet connectivity, a quiet workspace, and availability for client calls, team meetings, and agreed working hours.
• Location: Candidates must be based in Chennai, Trichy, Vellore, Madurai, or Coimbatore.
• Familiarity with every listed platform is not required; a strong willingness to learn is essential.

Salary

• ~ ₹3 -4 LPA, based on knowledge and experience.