Office Administrator, Cool Clubs

About the Role

Cool Clubs is hiring for a full-time Office Administrator. This position will work five days per week, Monday through Saturday (Sundays off, plus one day off during the week). Customary work hours are 9:00am to 5:00pm but may be extended as work level dictates.

Position Summary

The Office Administrator is responsible for handling an array of front-facing duties, maintaining a high level of professionalism, and presenting Cool Clubs in the best light possible.

Key Responsibilities

Front of House

• Greet all customers in a friendly and welcoming way.
• Answer phones and manage the general voicemail box.
• Manage the [email protected] email account.
• Book fittings and help manage the fitting calendar.
• Assist fitters with maintaining customer information and records.
• Provide service to customers during fittings (e.g., beverages).
• Assist fitters with customer packets and documentation.
• Contact customers and manage the pick-up closet.
• Assist with general cleanliness of the store.

Order Tracking

• Fluently understand the order tracking system.
• Provide order updates to customers as needed.
• Update the system as needed (pick-ups, notes, etc.).

Back Of House

• Assist with ordering front-of-house supplies.

Other Duties

• Help management with marketing campaigns (content, etc.).
• Help fitters stay organized.
• Utilize all safety protocols and equipment as set forth by the employee handbook and company policies.

Requirements & Tech Stack

• Excellent time management skills.
• Excellent phone etiquette skills.
• Highly organized.
• Proficient computer skills in Microsoft Office and Point-of-sale (POS) Systems.

Preferred Job Skills

• General knowledge of the golf industry.
• Retail experience.
• Customer service experience.
• Experience with TrackMan or similar launch monitor technology.