Infra Tech Support Practitioner Copy 09

About the Role

• Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where challenges are addressed thoughtfully.
• Ensure production systems are available and operating according to defined service level agreements.

Key Responsibilities

• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Requirements & Tech Stack

• Service Desk Management: Beginner proficiency.
• Problem-solving: Intermediate proficiency.
• Communication skills: Beginner proficiency.
• Customer service: Intermediate proficiency.
• Incident management: Beginner proficiency.
• Process improvement: Intermediate proficiency.

Qualifications

• Bachelor's Degree in a relevant field of studies.
• Prior experience in relevant related skills is advantageous.