Delivery Station Customer Service Associate, DSL

About the Role

The Delivery Station Customer Service Associate at Amazon will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised. This role will also help connect customers with experts who can provide them with accurate and up-to-date information about their packages. The work involves going beyond fulfilling and delivering customer orders to ensuring customer satisfaction.

Key Responsibilities

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically with good judgment to ensure appropriate customer outcomes.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Physical Requirements

Performing the following tasks, with or without reasonable accommodation:

• Carry, lift, push, and pull up to 49 pounds.
• Frequently push, pull, squat, bend, and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

Requirements & Tech Stack

• Basic Qualifications:

• High school or equivalent.

• Experience in Customer Service.

• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).

• Experience prioritizing and managing time effectively in dynamic environments.

• Experience working with computer and web-based tools.

• Preferred Qualifications:

• Bachelor's degree or equivalent.

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

• Experience with written and verbal communication and presentation.

• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.