Remote Member Services Rep

About the Role

• Assist with account maintenance, debit card requests, disputes, deposits, and transaction-related inquiries.
• Work in a fast-paced, high-volume environment handling 75-100 calls daily.

Location & Work Type

• Remote (Must live within 60 miles of North Richland Hills, TX 76180)
• Contract-to-Hire (based on performance and business need)
• Position is based out of Dallas, TX.

Pay

• $22.25/hr + Overtime ($33.38/hr)

Key Responsibilities

• Handle customer inquiries related to accounts, debit cards, disputes, deposits, and transactions.
• Manage a high volume of inbound calls daily.

Requirements & Tech Stack

• 6+ months of customer service experience (retail, hospitality, cashier, server, front desk, customer support, etc.)
• Comfortable with high-volume inbound calls.
• Private high-speed internet required.
• Strong communication skills.
• Strong computer skills.
• Minimum typing speed of 40 WPM.
• Ability to work in a fast-paced environment.
• Ability to learn new systems quickly.
• Schedule will include weekends.

Training

• 8 weeks paid training.
• Monday-Friday, 9:00 AM - 5:30 PM EST.
• No time off permitted during training.

Available Shifts (Permanent Assignment)

• 11:00 AM - 8:30 PM CST
• 12:00 PM - 9:30 PM CST
• 1:00 PM - 10:30 PM CST
• 2:00 PM - 11:30 PM CST
• 2:30 PM - 12:00 AM CST
• 3:00 PM - 12:30 AM CST
• 3:30 PM - 1:00 AM CST
• Once assigned, shifts cannot be changed during the contract.

About TEKsystems

• Partners in transformation, helping clients activate ideas and solutions.
• 80,000 strong team, working with over 6,000 clients.
• Industry leader in Full-Stack Technology Services and Talent Services.