Infrastructure / Cloud Platform Engineer

About the Role

The Senior Infrastructure / Cloud Platform Engineer will be responsible for the deployment, operations, and optimization of Red Hat OpenShift and OpenStack-based platforms, supporting containerized and cloud-native workloads across private and hybrid cloud environments. The role requires strong hands-on expertise in Kubernetes, Linux systems, and infrastructure operations, alongside active coordination with hardware vendors (e.g., HPe, IBM) for platform lifecycle management and hardware replacement activities. This position plays a critical role in ensuring platform stability, scalability, security, and alignment with Amdocs delivery and operational standards.

Key Responsibilities

• Platform Engineering & Operations

• Provide Day 2 support on customer's Red Hat OpenShift clusters across non-production and production environments.

• Real-time monitoring and alerting of the managed environments using existing toolsets (e.g., Pager Duty, NuRemedy, Cloud Health).

• Perform day-to-day administration of Kubernetes (K8s) clusters, including upgrades, patching, scaling, and troubleshooting.

• Follow customer's National Change Management (NCM) process to schedule Change Activities after consultation with the customer.

• Lead hardware lifecycle management activities across NFVi infrastructure, including system board replacements, DIMM swaps, disk replacements, and NIC upgrades within controller and compute nodes.

• Manage storage, compute, and network integrations used by cloud and container platforms.

• Monitor system health, performance metrics, and logs; proactively identify and remediate issues.

• Participate in root cause analysis (RCA) and drive preventive actions for recurring incidents.

• Vendor & Hardware Management

• Act as a key technical liaison with hardware vendors such as HPe and IBM for:

• Hardware troubleshooting and diagnostics.

• RMA and replacement coordination, firmware compatibility, and upgrade planning.

• Coordinate with vendors, tenants, and field technicians.

• Ensure vendor SLAs are met and track hardware-related issues through closure.

• Automation, DevOps & Continuous Improvement

• Develop and maintain automation using tools such as Ansible, Kubernetes operators, or shell scripting.

• Support CI/CD and GitOps-based deployment models for platform services.

• Contribute to standardization, documentation, and operational runbooks.

• Drive continuous improvement initiatives to improve platform reliability, security, and efficiency.

• Support vulnerability remediation and security hardening in OpenShift, Kubernetes, and OpenStack environments.

• Follow Amdocs operational processes, incident management, and change management standards.

Requirements & Tech Stack

• Technical Skills (Mandatory)

• Strong hands-on experience with Red Hat OpenShift (installation, operations, upgrades).

• Solid experience with Kubernetes (K8s) concepts and administration.

• Experience working with OpenStack (Nova, Neutron, Cinder, Glance, Keystone).

• Strong Linux system administration experience (RHEL/CentOS).

• Experience troubleshooting complex infrastructure and platform issues in production environments.

• Infrastructure & Vendor Exposure

• Experience working with enterprise hardware platforms.

• Prior experience liaising with vendors such as HPe, IBM, or equivalent for hardware support and replacements.

• Understanding of server, storage, and network dependencies in private cloud environments.

• Automation & Tools

• Experience with automation and configuration management tools (e.g., Ansible).