Implementation Specialist I / Client Onboarding

About the Role

As an Implementation Specialist for client onboarding at ADP, you will be the first point of contact for small business clients after their purchase of ADP's payroll and HR solutions. Your role involves building strong client relationships and seamlessly implementing ADP's technologies to ensure clients are set up for long-term success. You will make an immediate impact on clients' employees' daily lives by ensuring the delivery of services related to paychecks, health benefits, and more.

This is a hybrid position, requiring 3 days in the office and 2 days at home each week.

Key Responsibilities

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation, helping clients develop the skills and confidence to use products with ease through expertise and relationship-building.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Recommend and implement ADP solutions, incorporating new processes, tools, and approaches.
• Partner Internally: Interact and collaborate with ADP associates in sales and customer service. Exchange routine information with client project teams regarding priorities, timeliness, and emerging issues.
• Multi-Task & Communicate: Manage multiple time-sensitive follow-ups and projects concurrently. Share essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Daily phone time may increase during peak seasons, such as year-end.

Requirements & Tech Stack

• Comfortable working in a metrics-driven call center environment as part of a structured day.
• Ability to build rapport, establish trust, and maintain professionalism with clients.
• Clear and actionable communication style, both over the phone and in writing.
• Ability to work overtime hours during peak seasons.
• Familiarity with payroll and HR solutions is beneficial but not explicitly required.
• Proficiency in analyzing existing systems, interface requirements, and business processes.

Qualifications

• Prior experience is not required; training will be provided.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Client-focused attitude.