Customer Representative

About the Role

• Full-time, on-site position based in the Kolkata metropolitan area.
• Interact with customers in person, via phone, or digital channels.

Key Responsibilities

• Respond to customer inquiries.
• Provide product or service information.
• Resolve customer issues promptly.
• Handle customer requests.
• Document customer interactions.
• Escalate complex concerns to appropriate teams.
• Ensure follow-up actions are completed.
• Maintain accurate records.
• Support continuous improvement of service processes.
• Contribute to a positive customer experience through professional and empathetic communication.

Qualifications

• Strong Customer Service and Customer Support skills.
• Strong Customer Satisfaction and Customer Experience skills.
• Clear and professional Communication skills.
• Basic computer literacy.
• Familiarity with customer management or ticketing systems is beneficial.
• Prior experience in a customer-facing or consumer services role is preferred but not mandatory.
• Ability to work on-site in the Kolkata metropolitan area.
• Ability to manage time effectively.
• Ability to handle high-volume interactions.
• Minimum educational qualification of a higher secondary certificate or equivalent.
• A diploma or degree in any discipline is an advantage.