Logistics & Operations Associate
RudraSetu
Lucknow, Uttar Pradesh, India0–2 yrs1h agovia LinkedIn
About RudraSetu
RudraSetu is a growing D2C spiritual brand selling authentic Rudraksha, malas, and bracelets through its online store.
About the Role
In this role, you will ensure every order reaches the customer on time and every customer query receives a proper answer.
Key Responsibilities
- Call customers to confirm COD orders before dispatch.
- Manage NDRs (failed delivery attempts): contact customers, reschedule deliveries, and reduce returns.
- Handle order packaging end to end: print labels and invoices, pack orders, hand them over, and coordinate with the delivery team.
- Manage inventory: keep stock records updated, track packaging materials, and flag low stock early.
- Coordinate with delivery aggregators on pickups, lost parcels, claims and refunds, delivery delays, and other shipping issues.
- Handle customer support on WhatsApp and Instagram: refunds, replacements, placing orders for customers, and answering queries.
Requirements & Tech Stack
- Strong communication skills, confident on calls with customers, courier partners, and aggregators.
- Comfortable speaking Hindi on calls, with basic English for written messages.
- Organised and careful.
- Polite, patient, and solution-focused with customers.
- Basic computer skills (Google Sheets or Excel, WhatsApp Business).
- Familiarity with shipping aggregators such as Shiprocket (a plus).
Qualifications
- Experience in e-commerce operations, courier coordination, or customer support (a plus).
Working Hours
- Monday to Friday: 9 AM – 6 PM
- Saturday (half day): 10 AM – 2 PM
- Sunday: weekly off