Customer Service, Voice
Genpact
Noida, Gurugram, Delhi / NCR0–3 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Nice to have
- Customer service
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%of 144 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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About the Role
Genpact is inviting applications for the role of Associate, Customer Service : Voice.
Work location: Gurgaon (Work from office)
Key Responsibilities
- Respond to customer queries and customer's concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
- Exhibit capacity for critical thinking and analysis.
- Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Active user of Internet and online applications.
Requirements & Tech Stack
- Internet
- Online applications
Qualifications
- Graduate (Any Discipline)
- Freshers are eligible (2021-2026 passouts)
- Previous experience in a customer service role (chat/email/voice) is preferred.
- Effective probing skills and analyzing/understanding skills.
- Analytical skills with a customer-centric approach.
- Excellent proficiency with written English.
- Neutral English accent.
- Ability to work on a flexible schedule (including weekend shift).