Customer Support Executive
RemDesk
Gurugram, Haryana, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- Customer serviceSocial mediaData visualizationOperationsBusiness analysis
- Nice to have
- CRMExcel
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%Operations19%Data visualization1%of 149 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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About the Role
- Customer Service Executive position for a Shark Tank-backed brand.
- This brand is building a global luxury marketplace for sneakers, streetwear, and high-end fashion.
- Location: Gurugram (Hybrid)
- Compensation: 3 - 3.6 LPA (Fixed)
- Working Days: Mon-Fri (Work From Office); Sat (Work From Home)
Key Responsibilities
- Handle customer queries and concerns received through WhatsApp, email, calls, and social media professionally and timely.
- Track, manage, and update order statuses, exchanges, and returns through internal dashboards and CRM systems.
- Liaise with internal teams (operations, logistics, warehouse) to resolve customer requests efficiently.
- Maintain high customer satisfaction scores through clear communication, empathy, and prompt follow-ups.
- Monitor unresolved or recurring issues and escalate for process improvement.
- Maintain accurate documentation of customer interactions and update databases.
- Support concierge-level service during high-volume periods, brand activations, and pop-up events.
- Provide regular feedback and reports to the customer experience Lead on service performance and improvement areas.
Qualifications and Skills
- Bachelor’s degree in any discipline.
- 0-1 years of experience in customer service, e-commerce operations, or retail support.
- Strong written and verbal communication skills in English.
- Proficiency in Hindi is an added advantage.
- Proficient in using CRM tools, Excel/Google Sheets, and platforms like Shopify, WhatsApp Business, or Lime chat (preferred).
- Excellent organizational and multitasking skills with a focus on accuracy and responsiveness.
- A customer-first mindset with strong problem-solving and interpersonal abilities.
- Passion for fashion, lifestyle, and streetwear culture is an advantage.
What we offer
- A dynamic, collaborative, and growth-oriented work environment.
- Opportunities for learning and advancement within a growing lifestyle brand.
- Employee discounts and early access to exclusive product drops.
- Exposure to cross-functional brand operations and the evolving Indian streetwear ecosystem.