Customer Support Executive

About the Role

The Customer Support Executive is a full-time, on-site role based in Chennai. This role involves responding to customer inquiries via phone, email, and online channels, providing timely and accurate information, and ensuring a positive service experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online channels.
• Provide timely and accurate information to customers.
• Ensure a positive service experience for customers.
• Handle issue logging.
• Perform basic troubleshooting.
• Coordinate with technical teams to resolve customer concerns.
• Maintain customer records.
• Track support tickets.
• Follow up on open issues.
• Ensure agreed service levels are met.
• Document common queries.
• Contribute to support process improvements.
• Promote high customer satisfaction through clear communication and professional conduct.

Requirements & Tech Stack

• Online Support through chat, email, and ticketing systems.
• Good written communication skills.
• Exposure to Technical Support environments.
• Basic troubleshooting and escalation procedures.
• English proficiency.
• Knowledge of additional regional languages is an advantage.

Qualifications

• Strong customer-facing skills in Customer Support and Customer Service.
• Focus on clear communication and empathy.
• Experience working toward Customer Satisfaction goals.
• Experience managing feedback and resolving complaints.
• Good problem-solving and analytical skills.
• Attention to detail and accuracy in documentation.
• Comfort working in a fast-paced, team-oriented environment.
• Ability to manage multiple tasks and priorities.
• Prior experience in customer support or service roles.
• A diploma or degree in any discipline is preferred.
• Willingness to work on-site in Chennai.
• Willingness to adapt to rotational shifts if required.