Apprentice (12 Months)

About the Role

• Apprentice role supporting the Digital team with day-to-day Digital Operations activities for a period of 12 months.
• Based in Gurugram.

Key Responsibilities

• Support daily Digital Operations activities and complete assigned tasks accurately within agreed timelines.
• Track operational requests, work queues and pending items, and coordinate follow-ups through to closure.
• Monitor digital process issues, document relevant details and escalate exceptions to the appropriate teams.
• Coordinate with business, operations and technology stakeholders to support timely resolution of queries and issues.
• Maintain operational trackers, process documentation and standard operating procedures.

Requirements & Tech Stack

• Internship in digital operations, business operations, process support, or a similar role.
• Ability to understand digital systems and tools.
• Strong attention to detail, organizational skills and a structured approach to resolving issues.
• Clear written and verbal communication skills, with the ability to coordinate across teams.
• Working knowledge of Microsoft Excel for maintaining trackers, reviewing data and preparing reports.
• Ability to prioritize tasks, meet deadlines and escalate issues appropriately.
• A proactive approach, willingness to learn and readiness to take ownership of assigned activities.
• Familiarity with AI-enabled tools is an advantage.

Qualifications

• Minimum Graduation or as required for the role, whichever is higher.

Additional Information

• The tenure of the Apprentice will be 1 year.
• Apprentices will be featured on the NATS portal.
• On completion, a Certificate of Proficiency will be issued by the Govt. of India.