Customer Support Associate
Wellversed
Gurugram, Haryana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- SalesMarketingStakeholder managementCustomer serviceExcel
- Nice to have
- CRM
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%Sales6%Stakeholder management4%Marketing1%of 148 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
Wellversed is seeking a dynamic and customer-focused individual to join our team.
Key Responsibilities
- Resolve customer queries, complaints, or requests on a daily basis.
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Track the quantity and quality of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients for gathering feedback on offerings.
Requirements & Tech Stack
- Minimum of 6 months of work experience in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Basic proficiency in Excel/Google Sheets.
- Strong email writing skills.
Qualifications
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Experience with CRM tools is a plus.