Customer Support Executive

About the Role

This is a full-time, on-site position as a Customer Support Executive based in Bengaluru.

Key Responsibilities

• Handle customer inquiries via phone, email, and online channels.
• Provide timely and accurate information about products and services.
• Resolve customer issues.
• Document customer interactions.
• Follow established support procedures to maintain high customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex problems.
• Provide basic technical support.
• Ensure service quality standards are consistently met.
• Contribute to process improvements by identifying recurring issues.
• Share customer feedback with relevant stakeholders.

Requirements & Tech Stack

• Customer Support and Customer Service skills.
• Experience in maintaining Customer Satisfaction.
• Ability to provide Online Support across multiple channels (email, chat, web-based platforms).
• Basic Technical Support skills.
• Excellent verbal and written communication skills in English.
• Comfort working in a fast-paced, customer-focused environment.
• Attention to detail and accuracy.
• Strong problem-solving, time management, and interpersonal skills.

Qualifications

• Prior experience in customer support or service-oriented roles, preferably in HR, staffing, or related sectors.
• Minimum educational qualification: bachelor’s degree or equivalent.
• Relevant certifications in customer service are a plus.
• Additional local language proficiency is an advantage.