Guest Services Associate I

About the Role

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Verify cash and credit/charge information in the computer system.
• Secure and present a method of payment for all charges.
• Authenticate and issue room keys.
• Ensure rates match market codes and document exceptions.
• Review and adjust bills, identifying and correcting discrepancies.
• Inform guests of any messages, mail, or packages.
• Inform an appropriate staff member of any guests waiting for a room.
• Process guests' check-outs, handle requests for late check-outs, and process cash and credit card charges.
• Confirm that rooming list is correct and in line with house count.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest documents.
• Operate the telephone switchboard.
• Prepare and check daily reports, contingency lists, and credit card authorization reports.
• Provide guests with information and directions.
• Answer, record, and process guest calls, requests, questions, and concerns.
• Arrange for guests and visitors to be transported.
• Count, balance, and secure cash at the beginning and end of each shift.
• Cash the guest's checks and convert foreign currency to cashier's checks.
• Process all payments, vouchers, paid-outs, charges, and provide change.
• Contact Loss Prevention/Security in case of any reported theft.
• Follow company policies and procedures.
• Report accidents, injuries, and hazardous work conditions to the manager.
• Ensure that uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Speak with and listen to all customers in a clear and understandable manner.
• Answer telephones according to the company's standards.
• Build and maintain positive working relationships with team members.
• Support the team to reach common goals.
• Listen to employee concerns and address them appropriately.
• Adhere to quality assurance standards.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other duties as assigned by supervisor.

Requirements & Tech Stack

• High School Graduate or GED (General Education Diploma) equivalent.
• No prior relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications mentioned.
• Computer Systems
• Telephone Switchboard