Field Service Engineer I (Entry-Level)

About the Role

IMS Nanofabrication is a global leader in semiconductor technology, developing cutting-edge mask writers for advanced chip manufacturing. This entry-level Field Service Engineer I role is designed for recent college graduates with engineering/science degrees or military veterans, offering a launchpad into a high-accountability, technical environment. The role emphasizes customer satisfaction, technical troubleshooting, and collaborative teamwork.

Key Responsibilities

• Grow with a professional Field Service Engineer team in Hillsboro, OR.
• Perform installation, annual preventive maintenance, and issue resolution for Multi-Beam Mask Writers.
• Ensure adherence to IMS-defined methodologies and procedures, providing feedback for improvements.
• Participate in special task force teams for customer escalations and challenging incidents.
• Maintain professional and regular communication with customers and headquarters.
• Ensure transparent communication of status updates to IMS US leadership.
• Manage and build excellent customer relationships with local Tool Owners and critical stakeholders.
• Attend fab-related customer meetings to update on ongoing and planned activities.

Requirements & Tech Stack

• 1+ years of technical field service or hands-on operational system experience (Navy nuclear plant operation/maintenance directly satisfies this).
• Exceptional interpersonal skills and enjoyment of integrating with a global, fast-paced team.
• Strong written and verbal communication skills, comfortable presenting technical updates in customer environments.

Qualifications

Profile 1: Recent College Graduate

• Bachelor’s of Science degree in an Engineering discipline (Electrical, Mechanical, Mechatronics, Chemical), Physics, or a related STEM field.
• Excellent problem-solving skills and eagerness to bridge theoretical engineering concepts with hands-on machinery troubleshooting.

Profile 2: Navy Nuclear Propulsion Alumnus (EMN, ETN, MMN)

• Successful completion of U.S. Navy Nuclear Power School and prototype training.
• Deep-seated respect for procedural compliance, operational safety, and quality control (QA/QC).
• Proven track record of diagnosing complex mechanical, electrical, or electronic systems under operational pressure.

Preferred Qualifications

• Prior metrology or semiconductor lithography equipment support background.
• Hands-on troubleshooting experience with ultra-high vacuum (UHV) systems or high-voltage electronics.
• Experience in Linux/UNIX server system administration.

This role requires an in-person presence in Hillsboro, OR, with daily presence at customer site(s).

This non-exempt role reports directly to the team lead engineer in charge at IMS America.