Customer Service Manager

Job Title: Customer Service Manager

About the Role

The Customer Service Manager will support day-to-day customer interaction and service operations at HDFC Tru’s Ahmedabad office in an on-site capacity. This role involves responding to client inquiries, resolving service-related issues, and ensuring a high level of customer satisfaction across communication channels.

Key Responsibilities

• Respond to client inquiries.
• Resolve service-related issues.
• Ensure a high level of customer satisfaction across communication channels.
• Coordinate with advisory and operations teams to track customer requests.
• Maintain accurate records.
• Follow up on pending matters.
• Monitor feedback.
• Prepare basic reports on service performance.
• Suggest improvements to enhance the client experience.

Requirements & Tech Stack

• Customer-focused mindset
• Skills in Customer Satisfaction and Customer Support
• Ability to oversee and improve service processes using Customer Service Management skills
• Effective Communication skills
• Analytical Skills
• Ability to work on-site in Ahmedabad
• Ability to manage multiple tasks
• Ability to maintain a professional, inclusive approach to client service
• Proficiency in MS Office tools
• Basic CRM or ticketing systems is beneficial

Qualifications

• Relevant coursework or interest in finance, business, or customer experience.
• Prior internship experience in customer-facing roles is an advantage.