Operations Analyst, Credit Bureau Reporting

About the Role

We're looking for a detail-oriented Operations Analyst to join our Credit Bureau Reporting Operations team, where you'll play a critical role in ensuring timely, accurate, and compliant credit bureau reporting.

Key Responsibilities

• Extract, validate, and reconcile data from data warehouses to prepare accurate and timely credit bureau reports in compliance with all regulatory and organizational reporting guidelines.
• Manage the end-to-end dispute resolution process for disputes received from Credit Information Companies (CICs), ensuring each dispute is thoroughly investigated and resolved within defined turnaround times (TAT).
• Draft and deliver clear, detailed, and well-documented dispute responses through email and designated dispute management portals.
• Monitor and track dispute aging, TAT adherence, and resolution metrics to ensure consistent compliance with service-level agreements (SLAs).
• Handle client communications professionally, including responding to queries, providing status updates, and managing interactions across email and specified portals.
• Manage and resolve escalations promptly, coordinating with internal stakeholders to ensure timely and satisfactory outcomes.
• Maintain accurate records and documentation for all reporting activities, dispute cases, and client interactions for audit and compliance purposes.
• Identify gaps, trends, and patterns in dispute data to recommend process improvements and enhance reporting accuracy.
• Collaborate with cross-functional teams to ensure alignment on reporting standards, dispute handling procedures, and regulatory updates.

Requirements & Tech Stack

• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).
• Experience with data warehouses.
• Familiarity with Credit Information Companies (CICs) and credit bureau reporting.
• Understanding of dispute resolution processes.
• Knowledge of turnaround times (TAT) and service-level agreements (SLAs).

Qualifications

• Bachelor's degree in any field of study.
• Any data analysis courses (preferred).