Clerical Assistant 2

About the Role

The Department of Labor & Industry is seeking a Clerical Assistant 2 to support office operations by entering information, preparing documents, assisting counselors, and helping customers with referrals and questions. This role is ideal for someone who enjoys helping others, maintaining accuracy, and values dependable routines and teamwork.

Key Responsibilities

• Record Management: Enter and update participant and referral data in CWDS.
• Correspondence Support: Prepare letters, reports, and specialized communication.
• Clerical Assistance: Compile packets, compose emails, handle mail, and support counselors.
• Customer Interaction: Answer calls, greet visitors, share basic program information, and assist new customers with referral steps.
• Document Processing: Upload forms, request records, and maintain files.
• Office Operations: Operate office equipment, perform relief duties, and complete tasks supporting daily operations.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week, Monday - Friday.
• Work hours are negotiable within a 7.5-hour workday, with a 30- or 60-minute lunch. Alternate work schedules (AWS) may be available.
• Telework: Part-time telework may be available after successful completion of the training period. Requires a securely configured high-speed internet connection and approved location within Pennsylvania. Option to report to the headquarters office in York if unable to telework. Telework availability is subject to change.
• Salary: Most employees will start at the beginning of the advertised salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email.

Requirements & Qualifications

• Six months of experience as a Clerical Assistant 1 (Commonwealth or equivalent Federal Government job title).
• Graduation from high school.
• An equivalent combination of experience and training.

Other Requirements

• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Application Process

• Resumes, cover letters, and similar documents will not be reviewed for eligibility.
• Information to support eligibility must be provided on the application.
• Applications must be submitted by the posting closing date.
• Completing the application, including supplemental questions, serves as the exam for this position.
• Your score is based on the detailed information provided on your application.
• Your score is valid for this specific posting only.
• Provide complete and accurate information to avoid a lower score or disqualification.
• You may only apply/test once for this posting.
• Results will be provided via email.