Workers Compensation Claims Trainee, Midwest

About the Role

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates to gain real-world exposure, personalized coaching, mentorship, and a clear, long-term career path in workers' compensation claims.

• Duration: 6 months
• Format: Fully remote, paid learning track
• Focus: Entry-level immersive learning for recent college graduates
• Starting Salary: $60,000 USD (states outside of California)
• Start Date: January 2027
• PTO Restriction: No PTO requests will be supported for the first 8 weeks of the program.

Key Responsibilities

Over the course of the 6-month program, you will:

• Alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of knowledge.
• Participate in structured learning, including instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Shadow Claims Experts to learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Practice making decisions, inputting data, and managing mock claims in a simulated claims environment ("Sandbox").
• Complete program milestones and achieve key learning objectives and performance checkpoints.
• Collaborate and network with peers, mentors, and cross-functional teams.
• Begin handling new workers’ compensation claims starting in Week 3, with an incrementally increasing inventory.
• Take ownership of an evolving portfolio of indemnity claims under close supervision.
• Apply program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
• Analyze medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure, and potential next steps.
• Engage in professional communication and strategy development with clients.
• Provide support and empathy to injured employees.
• Secure key details from medical providers and other stakeholders.
• Interpret and apply client service instructions and carrier guidelines to ensure compliance.
• Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Requirements & Tech Stack

• Familiarity with M365 products (e.g., Outlook, Word, basic Excel and PPT)

Qualifications

• Education:
• Bachelor’s degree or 4-year degree from an accredited institution preferred.
• Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.
• 3.5 or higher GPA preferred.
• Candidates possessing a GPA of 3.5 or above will receive preferential treatment. Others will be considered.
• Attributes:
• Active listening skills
• Problem-solving mindset
• Adaptable to changes in procedures and technology
• Computer literacy
• Strong verbal and written communication skills
• Strong time management and ability to multi-task
• Detail-oriented
• Curious, learning-focused mindset