FT Brand Ambassador

About the Role

Full-Time Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren.

Key Responsibilities

• Understands and delivers sales and profit performance, utilizing key tools and resources to drive selling.
• Supports the store in the execution of company initiatives.
• Supports and participates in team training to execute business results.
• Thinks creatively about engaging clients and reaching a wider client base.
• Acts as the ideal representative of customer experience expectations in store.
• Delivers a consistent experience aligned with RL Brand expectations by supporting the company and store vision.
• Engages in store client initiatives and community outreach.
• Champions RL core values.
• Embraces RL "More ways to shop" and new technology.
• Supports a collaborative environment with the customer at its core.
• Engages in networking and sourcing talent.
• Provides ongoing feedback to management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes: Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery via QR codes, digital catalogs, virtual stores.
• Maintains exceptional productivity standards through store execution.
• Upholds all company policies and procedures.
• Provides necessary feedback to management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements & Tech Stack

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Planning and prioritization/time management skills.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.