Central Operations Support Executive

About the Role

The Central Ops Support Executive will remotely support daily seller operations. This includes monitoring daily metrics, initiating field support and audits for sellers, stakeholder management (internal and external to Amazon), implementing new processes, and running central control centers. The role requires a broad understanding of customer experience, a strong sense of ownership, and the ability to identify patterns and disruptions, scrutinize details, and foresee data implications. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be prepared to work weekends and in shifts.

Key Responsibilities

• Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers on the execution and adherence of norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes focused on improving seller experience.
• Willing to work on weekends.

Requirements & Tech Stack

• Excel
• SQL (Preferred)

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.