Comms and Media Lean Telco Consultant

About the Role

As a Lean Telco Analyst / Consultant, you will help Communications & Media clients design and execute large-scale business and operating model transformations across offerings such as Lean Telco strategy and roadmap, Company-wide re-invention, telco restructuring and carve-outs, NetCo/ServCo separation, B2C care reinvention, B2B sales process reinvention, Process Driven IT Reinvention, and AI-enabled operational improvement. You will own defined modules or workstreams focused on assessing current-state operations, processes, and operating models; defining future-state and North Star target states; developing value and business cases; and designing transformation roadmaps and implementation plans that deliver measurable business outcomes.

Key Responsibilities

• Own defined modules or workstreams within Lean Telco engagements, from current state assessments to future state definition through recommendation development and execution planning.
• Develop fact bases, process maps, maturity assessments, benchmark comparisons, cost/productivity analyses, and value hypotheses across telecom functions.
• Build business cases, value driver trees, KPI baselines, and benefit tracking mechanisms to support value realization and transformation governance.
• Prepare client-ready deliverables including executive slides, analysis packs, implementation roadmaps, RAID logs, initiative trackers, workshop materials, and POV content.
• Contribute to business development, proposals, reusable assets, knowledge management, and Lean Telco capability-building activities.

Requirements & Tech Stack

Cross-Cutting Industry & Consulting Skills

• Understanding of telecom operating models, value chains, and functional processes across BSS, OSS, CRM, Order management, billing, provisioning, assurance, customer operations, etc.
• Familiarity with process discovery, BPMN-based process mapping, process mining, and value realization concepts.
• AI Fluency (fundamentals of AI, GenAI, and Agentic AI concepts) and ability to identify and qualify AI/agentic use cases within client engagements.
• Strong strategic analysis and structured problem-solving skills, including hypothesis-led issue framing, research, benchmarking, data interpretation, and data-driven decision-making.
• Strong quantitative analysis, Excel-based modelling, and business case development capabilities.
• Excellent PowerPoint storytelling, presentation development, and executive communication skills.
• Experience supporting proposals, POVs, thought leadership, and/or practice/capability development initiatives.

Capability Area Expertise

Lean Telco Strategy & Roadmap

• Experience supporting Lean Telco strategy and roadmap engagements spanning transformation ambition definition, North Star definition, operating model assessment, value architecture development, and roadmap creation.
• Ability to assess current-state telecom operating models and performance drivers to identify transformation opportunities.
• Experience developing value cases, business cases, benefits baselines, and value realization frameworks.
• Ability to support governance, KPI, and value tracking mechanisms to drive realization of transformation outcomes.
• Exposure to AI-first telco operating model concepts – where AI/agentic capabilities are designed into the target operating model from the outset.

Process-Driven Reinvention Business Reinvention

• Experience leading telecom process assessments, value discovery, and eTOM-based business process transformation.
• Ability to redesign customer journeys, operating models, and As-Is/To-Be processes across care, sales, and commercial functions.
• Experience in B2C care transformation, including AI-assisted contact centers, digital self-service, Customer 360, and workforce optimization.
• Experience in B2B sales transformation across lead-to-cash, quote-to-cash, and order-to-cash processes, including CRM/CPQ enablement and revenue leakage reduction.
• Ability to identify AI and automation opportunities, develop business cases, and drive value realization for transformation programs.

IT Reinvention

• Experience supporting IT and telecom operations transformation across BSS/OSS and enterprise IT processes.
• Understanding of IT operating models, ITSM frameworks, and service management processes.
• Knowledge of target operating model designs for IT and service management organizations.
• Experience assessing and defining future states across ITSM processes including incident, request, problem, and change management.
• Experience performing gap analysis and opportunity identification for workflow automation, orchestration, AIOps, and AI-enabled IT operations.
• Familiarity with eTOM, ITIL, and service management frameworks.

Telecom Restructuring & Carve-outs

• Working knowledge of telco restructuring and carve-outs, including business separation, Transition Services Agreement (TSA) / service model, transition planning, and commercial interface considerations.
• Ability to assess process, organization, technology, and service dependencies across business units.
• Experience supporting service catalogue design, service management models, SLA frameworks, and transition planning.
• Knowledge of operating model design, governance structures, and service delivery frameworks.
• Understanding of TSA planning, Day-1 readiness activities, and business transition requirements.
• Ability to support commercial, cost, and synergy assessments associated with restructuring initiatives.

Good-to-Have Skills

• Hands-on exposure to AI/ML, GenAI or Agentic AI use cases in telecom operations, customer care, IT service management, sales, marketing, finance, procurement, or HR.
• Hands-on exposure to GenAI/agent-builder tools, prompting, and low-code/no-code agent prototyping.
• Familiarity with telecom platforms and COTS products such as Amdocs, Ericsson, Netcracker, Subex, Salesforce, ServiceNow or similar BSS/OSS and enterprise platforms.
• Exposure to CRM, CPQ, contact center and service management platforms.
• Experience with tools such as Jira, Confluence, Rally, MS Project, Power BI, Tableau, Excel-based models or other project management and visualization platforms.
• Experience with process mining tools such as Celonis, Signavio or similar platforms.
• Certifications such as Lean Six Sigma, ITIL, Scrum, SAFe, eTOM or PMP are advantageous.

Location

• Bengaluru / Gurgaon / Pune