Operations Intern

About the Role

StarAgile is seeking a motivated and detail-oriented Training Operations Intern to support the end-to-end coordination and delivery of corporate training programs. This internship offers hands-on experience in trainer coordination, program scheduling, operational reporting, resource management, and stakeholder communication within the EdTech and corporate training industry.

Key Responsibilities

• Trainer & Partner Coordination

• Assist in sourcing and maintaining a database of trainers and Subject Matter Experts (SMEs).

• Coordinate with trainers regarding availability, schedules, program requirements, and documentation.

• Support trainer onboarding and maintain updated trainer profiles.

• Collect trainer feedback and assist in tracking trainer performance.

• Training Program Coordination

• Assist in scheduling and coordinating instructor-led, virtual, and hybrid training programs.

• Coordinate with trainers and internal teams to ensure timely program execution.

• Track program schedules, status updates, attendance, and completion details.

• Support the preparation and sharing of training-related information with relevant stakeholders.

• Resource Planning & Scheduling

• Maintain trainer availability and allocation trackers.

• Assist in matching trainer availability with upcoming training requirements.

• Identify scheduling conflicts and escalate them to the operations team.

• Support coordination across different programs and time zones.

• Reporting & Documentation

• Maintain accurate records of trainers, training programs, schedules, and operational activities.

• Prepare and update Excel trackers, dashboards, and regular status reports.

• Assist in updating CRM, LMS, ATS, and other operational systems.

• Ensure training documentation and records are organized and up to date.

• Process Improvement

• Support the team in identifying operational gaps and scheduling bottlenecks.

• Assist in improving trackers, documentation, and coordination processes.

• Contribute to automation and operational efficiency initiatives.

• Help monitor program status and follow up on pending tasks.

• Cross-Functional Coordination

• Coordinate with business teams, workshop managers, trainers, and external partners.

• Follow up on action items and ensure timely communication.

• Assist in resolving routine operational issues and escalate complex matters.

• Support the team in maintaining a smooth experience for trainers and learners.

Requirements & Tech Stack

• Strong interest in training operations, program coordination, learning operations, or EdTech.
• Good working knowledge of Microsoft Excel and MS Office.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Proactive attitude with a willingness to learn and work in a collaborative environment.

Qualifications

• Bachelors degree (BCA, BCom, BBA) or a related discipline.
• Ideal candidate: proactive, organized, and enthusiastic individual who enjoys coordination, working with people, managing data, and solving operational challenges. Eager to learn, take ownership of assigned tasks, and contribute to the successful delivery of training programs.