Seasonal Sales Associate, Altamonte Mall

Job Title: Seasonal Sales Associate - Altamonte Mall

Opportunity Overview

POP MART is seeking enthusiastic, customer-focused Seasonal Sales Associates to join their team at the Altamonte Mall location. This temporary position focuses on bringing the POP MART experience to life during the busiest season, acting as a brand ambassador, creating memorable shopping experiences, and assisting customers. You will work with a retail team to support daily store operations, maintain an engaging shopping environment, and deliver exceptional service.

Key Responsibilities

• Deliver an exceptional customer experience by greeting shoppers, building genuine connections, and providing friendly, knowledgeable service.
• Bring the POP MART brand to life by sharing product knowledge, character stories, and excitement for collectible art toys.
• Help customers discover products they'll love through personalized recommendations and thoughtful engagement.
• Support store sales goals by promoting key products, new releases, Blind Boxes, MEGA collectibles, and accessories.
• Process customer transactions accurately and efficiently using point-of-sale systems.
• Maintain a clean, organized, visually appealing store that reflects POP MART's brand standards.
• Assist with merchandising, product replenishment, shipment processing, and stockroom organization.
• Support inventory accuracy and follow established procedures for merchandise handling and loss prevention.
• Help manage customer traffic, lines, and product launches while maintaining a safe and welcoming shopping environment.
• Collaborate with store leadership and fellow team members to meet daily operational needs, especially during peak holiday shopping periods.

Requirements & Tech Stack

• Must be at least 18 years of age.
• Strong customer service skills and a genuine interest in creating positive shopping experiences.
• Excellent communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to work effectively in a fast-paced, high-energy retail environment.
• Strong teamwork, reliability, adaptability, and willingness to support changing business needs.
• Ability to learn product information, point-of-sale systems, and retail operating procedures.
• Strong organizational skills and attention to detail.
• Flexible availability to work mornings, evenings, weekends, holidays, and peak shopping periods, based on store scheduling needs.
• Ability to perform essential job responsibilities with or without reasonable accommodation.
• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk for extended periods, typically 6–8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and safely use ladders or step stools.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments, including the sales floor, stockroom, and receiving areas.

Preferred Qualifications

• Previous experience in retail, hospitality, entertainment, or another customer-facing environment.
• High school diploma or equivalent.
• Passion for designer toys, collectibles, art, anime, gaming, fashion, or pop culture.
• Familiarity with POP MART characters, products, and the collectible toy community.
• Experience using point-of-sale systems, handling merchandise, or supporting inventory operations.
• Bilingual or multilingual communication skills.

Compensation

• $15.00 per hour
• This position is classified as temporary, seasonal, and non-exempt, eligible for overtime pay.