Application Support Engineer
Burns & McDonnell India
Bengaluru, Karnataka, India3h agovia LinkedIn
About the Role
The Engineering Application Support is responsible for assisting in end-to-end management of the Company’s CAD & Engineering Application System. This role will oversee day-to-day CAD user support, CAD System management, including upgrades, system maintenance and improvements, implementing best practices, and support across the organization.
Key Responsibilities
- Administration of Engineering Applications & Data Management.
- Administrator responsibilities with oversight of multiple Engineering Applications.
- Manage CAD 2D & 3D system configuration, including AutoCAD, MicroStation, ProjectWise, Revit, and Civil 3D, and continuously drive functional and operational excellence through workflow management.
- Continuously assess system architecture and business processes to contribute to strategic planning.
- Provide Engineering Application technical support to Company’s Engineers.
- Manage and troubleshoot configuration and operational parameters for all Engineering Applications.
- Develop and maintain different CAD templates, drafting/modeling standards, and registry setting files, in accordance with Company standards.
- Create macros to simplify and automate manual processes.
- Support all end users, establishing document standard processes and procedures, implementing best practices, and facilitating across functional departments.
- Develop and optimize workflows and interface to the company.
- Work within a team to perform root cause analysis, debug software issues, and develop, test, and implement fixes to prevent recurrence.
- Installation of Engineering Applications, including planning and implementation of upgrades and patches.
- Manage licenses for all CAD & Engineering Applications software modules.
- Provide CAD support as needed.
Qualifications
- Bachelor of Engineering from Mechanical/Civil Engineering.
- Proficiency with the following software: AutoCAD, Revit, Civil 3D, Bentley, SP3D.
- Drafting, 2D & 3D Modeling.
- Knowledge of Programming or Powershell script will be an added advantage.