MCIM Engineer

About the Role

The MCIM Engineer is accountable for country and site-level administration, data integrity, workflow compliance, and operational adoption of the Mission Critical Infrastructure Management (MCIM) platform across assigned data center facilities. This role acts as the primary interface between Facility Operations and the central MCIM Platform team, ensuring critical assets, maintenance activities, incidents, operational changes, corrective actions, and supporting evidence are accurately managed through MCIM.

Key Responsibilities

• Own country and site-level MCIM administration, adoption, data integrity, and workflow compliance, ensuring the platform is consistently used for applicable asset, maintenance, incident, change, corrective-action, and operational activities.
• Maintain complete and accurate critical infrastructure asset records, including asset classifications, hierarchies, technical attributes, equipment relationships, dependencies, maintenance requirements, lifecycle status, and supporting documentation.
• Coordinate asset-data preparation, validation, migration, and reconciliation during new facility delivery, commissioning, operational readiness, expansion, retrofit, equipment replacement, and decommissioning activities.
• Administer preventive, predictive, and corrective maintenance workflows within MCIM, ensuring work orders are properly planned, authorized, assigned, executed, evidenced, reviewed, and closed in accordance with approved maintenance strategies and operating requirements.
• Govern site-level incident, root cause, and corrective-action records, ensuring events are correctly classified, escalated, and linked to affected assets, with complete evidence and timely investigation, verification, and closure of corrective and preventive actions.
• Administer operational change workflows, verifying that changes include the required scope, risk assessment, technical and operational review, authorization, implementation planning, asset linkage, communications, execution evidence, and post-implementation validation.
• Monitor data quality and workflow performance, identifying incomplete records, untracked activities, duplicated data, configuration inconsistencies, control gaps, and deviations from approved platform standards, and coordinating timely corrective action.
• Support MCIM implementation, configuration, enhancement, upgrade, integration, pilot, and user acceptance testing activities, documenting operational requirements and validating that workflows and system outputs are effective for live data center operations.
• Develop operational dashboards and recurring reports, provide user training and first-line process support, and support internal and customer audits through accurate records, traceable workflows, complete evidence, and timely remediation of identified gaps.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.

Requirements & Tech Stack

• Practical experience using or administering CMMS, DCIM, EAM, work-order management, asset-management, maintenance-management, or comparable operational platforms.
• Strong working knowledge of asset lifecycle management, preventive and corrective maintenance, incident management, change control, operational risk assessment, corrective-action management, and audit evidence requirements.
• Sound understanding of data center critical infrastructure, including electrical, mechanical, controls, monitoring, life-safety, and associated building systems.
• Familiarity with applicable asset management, quality, information security, business continuity, safety, environmental, and ISO management systems is advantageous.

Qualifications

• Relevant experience in data center operations, critical facilities, infrastructure asset management, maintenance planning, operational systems administration, or a comparable mission-critical or high-availability environment.
• Relevant degree, diploma, or professional qualification in electrical engineering, mechanical engineering, building services engineering, facilities management, information systems, asset management, or a related discipline, or equivalent practical experience.
• Demonstrated experience maintaining accurate asset and operational data, resolving data-quality issues and record inconsistencies, and producing reliable operational reports and dashboards.
• Experience supporting system implementation, workflow configuration, data migration, platform enhancement, user acceptance testing, or the integration of operational technology and enterprise systems.
• Proven ability to work across Facility Operations, Engineering Operations, digital platform teams, project teams, contractors, vendors, and service providers.
• Strong analytical, organizational, documentation, and problem-solving capability.
• Strong English-language verbal and written communication skills, with the ability to deliver user training, prepare high-quality operational reports, communicate compliance requirements, and engage technical and senior stakeholders.